Employment Listings: Information Technology (IT) Support Technician

Department:

Office of Human Resources

Salary:

Commensurate with Experience

City/State:

Education:

Bachelor’s Degree in Computer Science

Type:

Staff

Experience:

3 to 5 years of job-related experience

Work Schedule:

Contact Name:

Contact Email:

Date Posted:

03/31/2020

Description:

QUALIFICATIONS:

· Bachelor’s degree in Computer Science, Management Information Systems or other related technology area; 
· Minimum 3-5 years' experience relevant work experience in the field 
· Microsoft Certified Professional preferred. 
· Experience as an Administrator on a medium sized network of servers, desktop systems and communication devices using current technology including Jenzabar EX (CRM) and JICS/E-Racer (LMS) preferred 
· Effective communication, interpersonal and customer service skills 
· Experience with conflict resolution 
· Communicate with leaders on technology issues affecting the College

RESPONSIBILITIES:

· Demonstrate knowledge of Windows servers and desktop products 
· Demonstrated ability to support networked printers and photocopiers 
· Demonstrated working knowledge of current communication devices and protocols, server and desktop technologies 
· Ability to negotiate hardware/software service and technical support contracts with vendors 
· Ability to manage multiple projects, activities and tasks simultaneously 
· Highly developed verbal and written communications 
· Must possess an understanding of emerging technologies and their application within the academic environment 
· Network administration (including backup, security management, user account management, e-mail systems, web server, internet access, office systems and applications support). 
· Support server, network and desktop hardware, software and applications 
· Performs technology needs analysis 
· Assists with technology planning through ongoing research 
· Other responsibilities may be added as deemed necessary

QUALITIES AND CHARACTERISTICS

Demonstrates 
o Confidence 
o Enthusiasm 
o Initiative 
o Flexibility 
o Sound work ethics 
· Proven Skills 
o Listening skills 
o Team player 
o Great communication skills

SUPERVISION AND EVALUATION

· Performance of this job will be evaluated annually by the immediate supervisor in accordance with provisions of the Jarvis Christian College Administrative Policies and Procedures Manual.

PROFESSIONAL PRESENTATION

· Success in the workplace depends on a strong commitment to the tasks assigned, respect for others and confidentiality in handling, and dealing with prospects, and sensitive constituent information 
· Honesty, integrity, and treating others with respect are expected at all times. 
· Good presentation skills which include, but not limited to, professional dress/business attire, excellent personal grooming, and excellent verbal, as well as, written skills.

PROFESSIONAL GROWTH

· Assume responsibility for own professional growth and development, keeping current of best practices in area of responsibility

ETHICAL BEHAVIOR

· Adhere to the Jarvis Christian College Code of Ethics

TERMS OF EMPLOYMENT

· Twelve (12) month position

As an Equal Employment Opportunity Employer, Jarvis Christian College is committed to diversity in our faculty, staff, and student body

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